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Benefits
ZLINQ Connect can help your organization streamline
your feedback management campaigns. It is a convenient,
powerful and secure system that is easily extended.
- Centralization Create
and develop a centralized repository of survey
instruments and customer feedback data. A secure,
collaborative environment ensures that access is
controlled by the policies set up by administrators. Avoid
duplication and promote reuse across campaigns.
- Standardization Ensure that
your best practices are employed consistently across
all your campaigns. Customizable template survey
instruments and an extensible library of survey
components make it easy to standardize methodologies
and messaging across campaigns.
- Ease of Deployment Deploy surveys
so they are accessible to customers in variety
of ways. E-mail invitations, popup links on your
website and embedded links within other Internet
resources are some ways to ensure that your surveys
have a broad reach.
- Superior Insights Exploit the
built-in analytics to monitor results in real time
or to measure trends over time. Intuitive,
powerful and customizable reports ensure you can
analyze the data and derive the exact metrics you
are looking for. Built-in dashboards enable you
to publish the results easily so stakeholders may
access them using a browser. Custom report components
help to achieve visibility into data just as effectively
as built-in components.
- Extensibility Extend your CRM,
Service Management and other corporate
systems by incorporating feedback management functions.
The integration framework based on web services
ensures that you can exchange data easily with
ZLINQ Connect. Automated survey invitations and
the visibility of survey data in external systems
ensures the voice of the customer is heard across
your organization.
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